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The information on Groklaw is not intended to constitute legal advice. While Mark is a lawyer and he has asked other lawyers and law students to contribute articles, all of these articles are offered to help educate, not to provide specific legal advice. They are not your lawyers.

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Cost shifting | 199 comments | Create New Account

Comments belong to whoever posts them. Please notify us of inappropriate comments.

Cost shifting

Authored by: pem on Tuesday, January 15 2013 @ 12:02 AM EST

Not only do the credit card companies shift costs to the merchant, they also
shift them to the customers.

My wife's family is in the UK, and she buys stuff through them from Amazon UK
once every few months. This invariably results in an automated call from the
(US based) card issuer, despite the fact we've repeatedly explained this is a
regular occurrence.

These automated calls are actually doing their best to train us to give our most
sensitive information to any machine that phones up! But because I refuse to
play this game, I have to be on hold, sometimes for 20 minutes, before a real
person comes on the line. Then when they ask me for things like part of my SSN,
I say "You just called me, not the other way around. You say you're trying
to prevent fraud, but you're trying to train me to give my SSN to anybody who
phones me out of the blue. Do you see any problems here?"

Usually, of course, they don't.

[ Reply to This | Parent | # ]

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