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"We have a strong sense of residual goodwill" | 170 comments | Create New Account
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"We have a strong sense of residual goodwill"
Authored by: dio gratia on Friday, December 07 2012 @ 03:53 PM EST

There was a recent Business Week article where Time Cook is quoted as saying Eighty percent of our revenues are from products that didn’t exist 60 days ago.

The iPhone 3G support stopped at iOS 4.2.1, didn't it? You could also read the Ars Technia article Tempting fate: Installing iOS 6 on the iPhone 3GS, which would tell you Apple's continuing support for the iPhone 3GS results in less than a stellar user experience.

Apple is already burning the iconic goodwill from previous products, as someone who bought a late 2008 Aluminum Macbook can attest, reflected in it's somewhat short product offering life.

There's an article in the Guardian, Tim Cook makes his pitch to win back Apple aficionados which makes the point that Apple has already lost goodwill based on how they view products no longer in production. It reminds me personally of the Sculley era as well as the transition from PowerPC to Intel, x86_64, dropping PowerPC support, then all but dropping i386 support while no longer supporting early Intel based Macs in Lion and Mountain Lion.

Apple has never done anything to reward product loyalty. You could imagine support for the iPhone 3GS comes from contractual obligations to carriers.

I've corresponded with Mr. Jacobs and concur in PJ's opinion of him, but have a hard time reconciling his statement with the facts as I know them.

None of the analyst articles you find on Apple's recently depressed stock price manage to focus on the damage to residual goodwill their litigation path is doing.

[ Reply to This | Parent | # ]

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