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Authored by: Anonymous on Friday, October 05 2012 @ 10:23 AM EDT |
And, ironically in these instances, the call centers being used aren't being
used to save money. Their being used because having an Indian call-center
operator with a blatantly non-Indian name adds *legitimacy* to the call, because
so many major companies have outsourced their call centers to India.
For the record:
I have no problem with call centers in India. It's a lousy, thankless job, and
(in the US) it doesn't pay enough to be worth the pain involved. Just make sure
your operators can be understood by the people they're going to be talking to,
and don't insult us by having them insist their name is 'Joey' or some such. If
the operator's name is Sandip or Sareesh, have them *tell* us their name is
Sandip or Sareesh. It's just insulting otherwise.[ Reply to This | Parent | # ]
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