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| Authored by: Anonymous on Saturday, September 29 2012 @ 01:12 AM EDT |
Apple customer service is usually superb. I know someone who got a
replacement iPhone. It could have been argued that the customer was
responsible, but the store staff went out of their way to help.
Would they have gotten service that good from any other company? I doubt
it.
Apple may be trying to get the definition of "litigious jerks" change
to mean
them, and their IP lawsuits are a sick joke. But they do much better than
their competition at customer service.
Wayne
http://madhatter.ca
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| Authored by: luvr on Saturday, September 29 2012 @ 02:50 PM EDT |
| Apple sure has the reputation that it pleases customers—and mostly
deserved at that.
Whether it will continue to live up to that
reputation, however, remains to be seen. Tim Cook certainly understands that the
Apple Maps fiasco (rightly) risks to ruin the reputation—which is why a PR
move was urgently required.
Kind of reminds me of Plextor, which used
to be “the king of quality” with its CD-ROM, CD-Recorder, and
CD-Rewriter drives. Plextor was rather expensive, but their devices were
terrific—they simply didn't break down—I simply loved
them!
Then, they attempted to move up to the DVD space, but they failed
miserably—their DVD drives produced nothing but I/O errors even on common
silver CDs. That was the end of Plextor for me—especially when they began
to behave like jerks threatening honest developers that simply attempted to make
certain Plextor features accessible under Linux. These events killed their
reputation forever; they had instantly morphed into “the king of
crap”! [ Reply to This | Parent | # ]
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| Authored by: DannyB on Monday, October 01 2012 @ 11:35 AM EDT |
If Apple customers are pleased by Form over Function thinking, then they deserve
what they get.
Make no mistake. Antennagate was nothing less than engineering taking a back
seat to design. I believe Batterygate was also.
I expected more from Apple in the iPhone 5. (Disclaimer: Android fanboy here)
It was disappointing. It was just playing catch up.
I have formed an opinion about Apple. It has never been about "the rest of
us". It's about "the rich of us". Status symbols. Form over
function. Perception over reality.
Also it has never been about Engineering or Technology. (Well, in the early
days it was.) Apple doesn't do Engineering and it doesn't invent Technology.
What it does is take the most expensive cutting edge tech, which is too
expensive to be in widespread use, package it up in a slick design and sell it
at a high price. Then take trivial but otherwise great ideas, like a magnetic
lock and induction charging connector, claim it is a huge advance in technology
and patent it.
It's a weakness in the system. If you're first to market with something, even
if it is obvious or mostly functional, you can make an argument that it should
be your exclusive property. Electric cars have had induction charging
connectors for some time. It's hundred year old physical principles. A
transformer, its core split in two parts, packaged in a nice form, and
patented.
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The price of freedom is eternal litigation.[ Reply to This | Parent | # ]
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