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| Authored by: jesse on Tuesday, September 18 2012 @ 05:22 AM EDT |
Have a huge staff of lawyers in each country of contract support for defense
against fraudulent claims.[ Reply to This | Parent | # ]
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| Authored by: Anonymous on Tuesday, September 18 2012 @ 06:28 AM EDT |
Isn't that pretty close to what RedHat does?
I know they still have the "not fit for any purpose" lines, but you
can go all the way up to "I have a direct line to some devs working
specifically on fixing *my* problem" support with them. For the
appropriate price, of course.[ Reply to This | Parent | # ]
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- RedHat? - Authored by: jonathon on Tuesday, September 18 2012 @ 10:43 AM EDT
- RedHat? - Authored by: Anonymous on Wednesday, September 19 2012 @ 04:21 AM EDT
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| Authored by: Anonymous on Tuesday, September 18 2012 @ 07:42 AM EDT |
the end result would be a real solution to their problem/issue, and
not the
"wipe disk/reinstall windows" or "reset to factory
settings", that is
so
beloved of the vendors I mention
When I was at Dell a manager
told us that they had determined that the customer wanted the problem solved in
19 minutes, and they they preferred a format reinstall to a lengthy spyware
clean up.
I suspect that it had more to do with the contract terms than
customer wishes. You may have them off the phone fast, but they then had to
spend a lot of time putting back everything else they had installed and
reloading their itunes.
I also remember times when high priority calls were
being ignored because we had missed the target and had to pay the penalty and
were trying to avoid another on the low priority calls.
For malware infections
I still recommend a format reinstall since there is no way of knowing for sure
what may have been tampered with.[ Reply to This | Parent | # ]
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