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| Authored by: Anonymous on Tuesday, September 18 2012 @ 03:18 AM EDT |
Start a new software support business:
Level 0 support would be people reading the company wiki, etc;
Level 1 support would be talking to somebody on the phone;
Level 2 support would be in person support;
Level 3 support would be bug fixes, feature implementation, and the like;
Both per incident and support contracts would be much higher than those
offered by Dell, Microsoft, Titanium, etc, for end-user/consumers. That
the end result would be a real solution to their problem/issue, and not the
"wipe disk/reinstall windows" or "reset to factory
settings", that is so
beloved of the vendors I mention, appeared to be irrelevant.
Incorporate in New Zealand. Set up a subsidiary in either Namibia or
South Africa, for Germanic language call centres. Setup a subsidiary in
Brazil for Romance language call centres. Setup a subsidiary in Russia, to
host the servers.
Stand behind the support contracts, including accepting responsibility for
upstream bugs. Maybe even covering losses due to those upstream bugs.
[ Reply to This | Parent | # ]
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- You left out - Authored by: jesse on Tuesday, September 18 2012 @ 05:22 AM EDT
- RedHat? - Authored by: Anonymous on Tuesday, September 18 2012 @ 06:28 AM EDT
- RedHat? - Authored by: jonathon on Tuesday, September 18 2012 @ 10:43 AM EDT
- RedHat? - Authored by: Anonymous on Wednesday, September 19 2012 @ 04:21 AM EDT
- format/reinstall - Authored by: Anonymous on Tuesday, September 18 2012 @ 07:42 AM EDT
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