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The information on Groklaw is not intended to constitute legal advice. While Mark is a lawyer and he has asked other lawyers and law students to contribute articles, all of these articles are offered to help educate, not to provide specific legal advice. They are not your lawyers.

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Reply to all... | 189 comments | Create New Account
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Authored by: Gringo_ on Monday, July 30 2012 @ 09:56 PM EDT

a) Are you willing to fix all of the bugs in your software, when and as they are found? Even things that you might not consider to be bugs, but features?

I certainly do. I bend over backwards to give the client satisfaction, even to the point of adding things I might not consider to be bugs, but features. On smaller jobs, I don't ask the client to pay until he is fully satisfied. I give him restricted versions suitable for testing, then when he is completely satisfied, I ask him to pay, then send him the final unrestricted release. I also fix any bugs discovered later, even much latter, without quibbling. Amazingly, it has all worked out in the end. Contrary to what I said above, I will provide source code - at double the price. In other cases, I have been will to put source in escrow in case something happens to me.

[ Reply to This | Parent | # ]

  • Reply to all... - Authored by: Anonymous on Tuesday, July 31 2012 @ 10:19 AM EDT
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