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Minorcorrection to COMES 9213 | 503 comments | Create New Account
Comments belong to whoever posts them. Please notify us of inappropriate comments.
Minorcorrection to COMES 9213
Authored by: Anonymous on Saturday, April 21 2012 @ 04:46 PM EDT
<!-- Sorry PJ about the double post, I realized after I submitted that I
forgot to change & to &amp; :/. Should be good now. -->

<!-- Comes 9213, Again let me know if I can be doing anything differently PJ.
-->

[This one was kinda interesting as we see Microsoft trying to get a vender to
hide the fact that they are using Java for their registration site. Also
mentions how Microsoft came to an agreement with the vendor for them to move
away from Novel and to Microsoft products!]

<table><tr><td>From:</td><td>David
Zatz</td></tr>
<tr><td>Sent:</td><td>Friday, June 15, 2001
2:13PM</td></tr>
<tr><td>To:</td><td>Ulf Schoo</td></tr>
<tr><td>Cc:</td><td>Sarah Jamieson; Kelly Vuletic
(GUISE); Cynthia Hillis; Billie Thoresen</td></tr>
<tr><td>Subject:</td><td>RE:</td></tr>

<tr><td>Importance:</td><td>High</td></tr>
</table>

<p>Hello Ulf -- Several issues need addressing here:</p>
<ol>
<li><i>Can/should we switch reg companies mid-stream?</i>
Cynthia is correct regarding downtime and costs -- this is not an option.
Regarding Maritz performance, they have successfully executed registration for
<u>all 26</u> MS premier event held over the past 2+ years
including: <b>PDC 2000</b>, Tech-EO 99, 00, and 01, DevDays 99, 00,
&amp; 01, MEC 99, 00, &amp; 01, MGS 00, MGB 01, WinHEC 99, 00, &amp;
01. Customer satisfaction scores have exceeded both prior vendors' consistently
and dramatically, and registration has been the highest rated event component
the majority of the time. Along the way, Maritz annually has collected 99.7% of
the $30M+ revenue due from customers.</li>
<li><i>Should we engage with companies not exclusively utilizing
MS products?</i> Company policy is that we should when we need to. We have
visited this issue many times over the years, but the bottom line is that many
optimal businessneed solutions rely upon non-MS products to varying degrees.
Technologies used are a factor in the vendor selection process for each project,
though basing a hire/no-hire decision on MS-product utilization is neither an
ideal business criterion nor In line with company policy.</li>
<li><i>Should we drive Maritz towards greater MS-product
utilization?</i> We are! In fact, SteveB [Steve Ballmer?] met with the
President of Maritz this past fall and the two companies agreed to strengthen
the relationship. As a result, Maritz signed an <u>Enterprise
Agreement</u> 12/00 and asserted their dedication to thickening up their
MS-product usage. And MS agreed to grant consideration to Maritz for additional
lines of business; including travel, incentives, research.</li>
<li><i>Should customers be aware?</i> Absolutely not -- this
is embarrassing and is a credibility issue as expressed. This hasn't been an
issue over the past 2 1/2 years, including PDC 2000, as the java migration took
place this fall. Currently, PDC, MGB, Fusion, and MEC are affected. This ugly
issue recently surfaced with a single MGB registration; see attached mall for
issue and response. I have researched this issue and discovered fortunately that
the incidence rate is <u>negligible</u> with only these 2 known
cases across 4 events and approx. 15,000 registrations. Bottom line is that
exposure to the public in the form of a jsp error is small, yet could continue
to happen and we need to do everything possible to drive Maritz to reduce the
incidence rate.</li>
<li><i>Should Maritz take steps towards eliminating the likelihood
of incidence?</i> Hell yes -- this is a #1 priority. This needs to be
attacked and cured rapidly and I will act as a catalyst. I just got off the
phone with Kim Orton and she is scrambling to assemble all the players, flush
the issue, and repair what's reparable. Note from the attached mail that Maritz
states that customers would only see a java error when "the site has a
major malfunctionu" -- ball in their court. <b>She is organizing a
conference call which I'd like you to join at 2:30 -- let me know if you can
participate.</b></li>
</ol>
<p>Let me know if you need any additional information, and hopefully, you
can be on the call.</p>

Dave Zatz<br>
Business Operations Manager<br>
Event Management Organization<br>
425-703-5084<br>
<hr>
-----Original Message-----
<table><tr><td>From:</td><td>Ulf
Schoo</td></tr>
<tr><td>Sent:</td><td>Friday, June 15, 2001
1:13PM</td></tr>
<tr><td>To:</td><td>Cynthia Hillis, David
Zatz</td></tr>
<tr><td>Cc:</td><td>Sarah Jamieson; Kelly Vuletic
(GUISE)</td></tr>
<tr><td>Subject:</td><td>RE:</td></tr>
</table>



<p>As discussed this morning, I personally agree with you and don't want
to change anything BUT. ... you know that it's the privilege of the mangers (and
execs) to be un-reasonable ;-)</p>
<p>Can you arm me with as much background on the deal we have with Maritz?
Are they our universal vendor for registration? Which other outside events did
this get used for1 (Tech Ed, Fusion?) Did we use other vendors previously? V/ho
did the reg site for last years PDC?</p>
<p>I know it's extra work but I'm taking a lot of heat for this right
now,</p>
Ulf<br>

<br><br><br>

-----Original Message----
<table>
<tr><td>From:</td><td>Cynthia
Hillis</td></tr>
<tr><td>Sent:</td><td>Friday, June 15, 20011:07
PM</td></tr>
<tr><td>To:</td><td>Ulf Schoo; David
Zatz</td></tr>
<tr><td>Cc:</td><td>Sarah Jamieson; Kelly Vuletlc
(GUISE)</td></tr>
<tr><td>Subject:</td><td>RE:</td></tr>
<tr><td>Importance:</td><td>High</td></tr>
</table>
Utf- <br>
<p>1 will state my absolute ignorance with regards to Martiz technologies.
I am including Dave in on this, because I am hoping that he will know more about
this than L I can assure you that it is far too late to switch vendors. Rag
takes months of work to get ready to go live, and to try to change vendors would
1) cost an extraordinary amount of money 2)shut reg down for a minimum of six
weeks.</p>
Dave-<br>
Original maills attached.

<br><br><br>

<table>
<tr><td>From:</td><td>Ulf Schoo</td></tr>
<tr><td>Sent:</td><td>Friday, June 15, 2001 12:59
PM</td></tr>
<tr><td>To</td><td> Cynthia
Hillis</td></tr>
<tr><td>Cc:</td><td>Sarah
Jamieson</td></tr>
<tr><td>Subject:</td><td>RE:</td></tr>
</table>
Cynthia,<br>
<p>The details of Martitz's technical implementation of the registration
site become a real political nightmare. Do we have an alternative with a vendor
that uses MS technologies?</p>
Thanks,<br>
Ulf


<br>
<br>
<br>

-----Original Message----
<table>
<tr><td>From:</td><td>Cynthia
Hillis</td></tr>
<tr><td>Sent:</td><td>Friday, June 15, 2001
9:22AM</td></tr>
<tr><td>To:</td><td>'Shafferkoetter, Tina
M'</td></tr>
<tr><td>Cc:</td><td>Ulf Schoo; Sarah Jamieson; Kelly
Vuletic {GUISE)</td></tr>
<tr><td>Subject:</td><td>RE:</td></tr>
</table>
Thanks Tina-<br>
1 really appreciate your quick response and assistance.<br>


<br>
<br>
<br>
----Original Message-----
<table>
<tr><td>From:</td><td>Shafferkoetter, Tina M
[mailto:Tina.Shafferkoetter@marltz.com]</td></tr>
<tr><td>Sent:</td><td>Friday, June 15, 2001 8:59
AM</td></tr>
<tr><td>To:</td><td>Cynthia
Hillis</td></tr>
<tr><td>Subject:</td><td>RE:</td></tr>
</table>
Hi,<br>
<p>I will have the lead admin check into this and get back to you and
respond to the customer.</p>
Thanks!<br>
Tina

<br>
<br>
<br>
-----Original Message----
<table>
<tr><td>From:</td><td>Cynthia Hillis
[mailto:chillis@microsoft.com]</td></tr>
<tr><td>Sent:</td><td>Friday, June 15, 2001 10:47
AM</td></tr>
<tr><td>To:</td><td>Shaffetm@maritz.com</td></t
r>
<tr><td>Cc:</td><td>Ulf Schoo; Sarah Jamieson; Kelly
Vuletic (GUISE)</td></tr>
<tr><td>Subject:</td><td></td></tr>
</table>
Tina-<br>
<p>Evidently, one of our customers encountered an error in trying to
register attached below. Can you please check into this for us?</p>
Thanks!<br><br>
&lt;&lt;jsp.jpg&gt;&gt;





<br><br>

<hr>
<p>[Below seems to be one "chain" of email being forwarded from
Sarah Fields to David Zatz. This sequence started on page 4 and goes all the way
to page 6.]</p>
<hr>
<table>
<tr><td>From:</td><td>Sarah
Fields</td></tr>
<tr><td>Sent:</td><td>Friday, June 15, 2001
1:35PM</td></tr>
<tr><td>To:</td><td>David Zatz</td></tr>
<tr><td>Subject:</td><td>FW: Maritz and
java</td></tr>
</table>

----Original Message-----
<table>
<tr><td>From:</td><td>Orton, Kim R
[mailto:Kim.Orton@maritz.com]</td></tr>
<tr><td>Sent:</td><td>Friday, June 08, 2001
8:15AM</td></tr>
<tr><td>To:</td><td>Billie Thoresen; Kari Brown; Sarah
Fields; Vivian Eickhoff</td></tr>
<tr><td>Cc:</td><td>Luby, John S; Bickham, Paul V; Kirk,
Barry A; Hightower, Trent; Martin, Dean E; Conkin, Allison
M.</td></tr>
<tr><td>Subject:</td><td>RE: Maritz and
java</td></tr>
</table>
<p>Kent Richardson, Microsoft Corporate Account Executive, has outlined
our relationship. Maritz has an Enterprise Agreement with Microsoft that covers
all users on a worldwide basis. The agreement, signed in December 2000,
represents $4 million in revenue to Microsoft over the three year agreement
term. An Enterprise Agreement allows Maritz to establish a global desktop
standard across all of its divisions, helping to reduce total cost of ownership
while having the benefit of deploying the latest versions of Microsoft software.
As part of the agreement Marltz made a commitment to migrate. completely off of
Novell NetWare by moving to Windows 2000 and to replace Novell's Z.E.N.works
with SMS. In addition to using Microsoft technology for office automation needs,
Mantz utilizes Microsoft's technology (Windows Server and SOL Server) for the
majority of our hosted client applications.</p>
<p>In Microsoft's current fiscal year (FY01), Maritz. has invested in
excess of $1.2 million in Microsoft software and services.</p>
<p>The decision to migrate to a Java platform within MTC was made prior to
attaining the MS business and was based on the need for an open platform that
would allow us meet the needs of all of our diverse client base. The cost of
migration to a Microsoft platform would be prohibitive at this time and we will
continue to focus efforts on making it as transparent as possible to the
user.</p>
<p>The one area over which we have no control are the error message
produced by the programming language. In the event of a significant website
malfunction {which occurred in this case) the error message is produced
dynamically by the JSP language. We are not able to alter that. We do control
the visibility of JSP platform in two primary areas, however: 1) in the display
of files names (we end files with .mtc rather than .jsp) and 2) in the error
messages we generate, which comprise the bull< of the messages displayed to
the users. So, if the the user commits an error, no jsp message is shown. But,
if the site has a serious malfunction, they may see a message with java
references.</p>
<p>If we may offer additional information, please advise.</p>
Kim Orton<br>
Marketing Director<br>
<u>Ki m.Orton@marltz.com</u><br>
(636) 827-3993

<br>
<br>
<br>

-----Original Message-----
<table>
<tr><td>From:</td><td>Billie Thoresen
[mailto:billiet@microsoft.com]</td></tr>
<tr><td>Sent:</td><td>Monday, June 04, 2001 12:58
PM</td></tr>
<tr><td>To:</td><td>Orton, Kim R</td></tr>
<tr><td>Cc:</td><td>Ryder, Tom; Luby, John S; Bickham,
Paul V; Martin, Dean E</td></tr>
<tr><td>Subject:</td><td>RE: Maritz and
java</td></tr>
</table>
<p>Yes, any information you can give me that I can send to people such as
Sara, would be most welcome.</p>
Thanks,<br>
Billie

<br>
<br>
<br>

----Original Message-----
<table>
<tr><td>From:</td><td>Orton, Kim R
[mailto:Kim.Orton@maritz.com]</td></tr>
<tr><td>Sent</td><td> Monday, June 04, 2001 10:55
AM</td></tr>
<tr><td>To:</td><td>Billie
Thoresen</td></tr>
<tr><td>Cc:</td><td>Ryder, Tom; Luby, John s; Bickham,
Paul V; Martin, Dean E</td></tr>
<tr><td>Subject:</td><td>RE: Maritz and
java</td></tr>
</table>
Billie,<br>
<p>Good morning. Appreciate your feedback. We of course, are sensitive to
this as well. I'm engaging our IT folks to offer some technical
information/education regarding our IT decisions, including our relationship as
a Microsoft Enterprise Partner. It is important to update you on our increased
endorsement of Microsoft products, and simultaneously offer solid business
reasons for use of other products.</p>

<br>
<br>
<br>
-----Original Message-----
<table>
<tr><td>From:</td><td>Billie Thoresen
[mailto:billiet@microsoft.com]</td></tr>
<tr><td>Sent:</td><td>Monday, June 04, 200111:49
AM</td></tr>
<tr><td>To:</td><td>Ryder, Tom; Luby, JohnS; Bickham,
Paul V; Orton, Kim R</td></tr>
<tr><td>Cc:</td><td>Billie
Thoresen</td></tr>
<tr><td>Subject:</td><td>FW: Marttz and
java</td></tr>
</table>
Hi,<br>
<p>I've sent mail to Sara regarding her comments but thought I'd pass them
along to you. In light ofthe fiasco in EMEA, I think it's helpful for you to
understand the sensitivity of our people about the java technology &amp; how
noticable it is at times on your site.</p>
&lt;&lt;RE: Maritz and java&gt;&gt;
<br>
<br>
<br>
-----Orlglnal Message-----
<table>
<tr><td>From:</td><td>Satdh
Fields</td></tr>
<tr><td>Sent:</td><td>Monday, June 04, 2001
8:51AM</td></tr>
<tr><td>To:</td><td>Sara Williams; Kari Brown; Blllle
Thoresen</td></tr>
<tr><td>Cc:</td><td>Ilya
Bukshteyn</td></tr>
<tr><td>Subject:</td><td>RE: Maritz and
java</td></tr>
</table>

<p>Thanks for your mail.</p>
<p>I've added a couple people to this string to hopefully shed some light
on your questions.</p>

<p>For #1, Kali Brown can address this but can you be more specific as to
what error message Of any) you received?<br>
For #2, I will refer this to our vendor account manager, Billie
Thoresen.</p>
<br>Sarah<br><br>


-----Original Message---
<table>
<tr><td>From:</td><td>Sara
Williams</td></tr>
<tr><td>Sent:</td><td>Thursday, May 31, 200110:31
AM</td></tr>
<tr><td>To:</td><td> Sarah Relds</td></tr>
<tr><td>Cc:</td><td> llya Bu
kshteyn</td></tr>
<tr><td>Subject:</td><td> Maritz and
java</td></tr>
</table>
<br>
Sarah-
<br>
<p>I tried to register for MGB yesterday and was very disappointed, for 2
reasons:</p>
<ol><li>my registration failed, and I had to reenter ALL my
information -there was no graceful way to resubmit.</li>
<li>the error messages had JAVA all over them. Java is a competitive
technology, and one that microsoft as a whole is making huge investment in
beating. Many of us are making HUGE personal sacrifices to beat it as well. It
is galling to see that we are choosing partners who are not using our
technology, and giving them millions of dollars in business and
revenue.</li>
</ol>
<p>I realize that we can't change the MGB registration site, but I'd like
to work to get this fixed in the future. If this were to leak to the press, it
sends a terrible message to our customers about our confidence in our own
technology. </p>

<p>How should I proceed?</p>

<p>Thanks,</p>
Sara Williams<br>
Product Unit Manager<br>
.NET Framework Integration Team

[ Reply to This | Parent | # ]

COMES 9213
Authored by: PJ on Monday, April 23 2012 @ 04:06 AM EDT
If you could do simpler HTML that would help. Not so many tds.

Like this:

To: xxx<br>
From: YYY<br>
Date: XXX<br>
Subject: Whatever<p>
Hi guys, <P>
I wanted to let you know I met with so and so blah blah.<P>
Bill

[ Reply to This | Parent | # ]

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